24/7 Customer Care

Help & Support Center

Search our knowledge base, get quick answers, or connect directly with our dedicated customer support team.

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Phone Helpline
8050269081
9:00 AM - 6:00 PM
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WhatsApp Support
Chat on WhatsApp
Average reply under 24hrs
✉️
Email Desk
support@homzoservice.com
4 hrs SLA
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Office Hub
10/2 , 3 rd floor , friend colony, new millennium public school road subramanayapura, Uttarahalli Hobli, Bengaluru
Karnataka 560061
Browse by Category

Common Help Topics

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Booking & Scheduling

Manage service schedules, select slots, change address, or book recurring subscriptions.

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Live Tracking & Arrival

Real-time GPS technician tracking, arrival delays, OTP verification, and contact instructions.

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Payments & Invoicing

UPI, Card payments, GST invoices, extra part charges, and transparent rate cards.

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Cancellations & Refunds

Cancellation windows, instant wallet refunds, bank settlement times, and dispute process.

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Safety & Guarantee

Background checks, verified badges, ₹10,000 damage protection, and 30-day rework warranty.

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Account & Mobile App

Profile settings, OTP login issues, notifications, address book, and app updates.

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Detailed answer explanation goes here.
Got Questions?

Frequently Asked Questions

How do I book a home service technician on HomeZO? ▼
Download the Homzo customer app on Android or iOS, choose your service category, select your preferred date & time slot, confirm your address, and tap "Book Now". A verified expert in your neighborhood will be assigned instantly.
Are HomeZO service professionals verified and safe? ▼
Yes, 100%. Every specialist on our platform undergoes government ID verification (Aadhaar & PAN), criminal record background checks, and trade skill certifications before being onboarded.
What payment methods are supported? ▼
We support all major payment modes including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) once the job is completed to your satisfaction.
What is the Homzo 30-Day Service Guarantee? ▼
All qualified repair services come with a 30-day rework warranty. If the same issue recurs within 30 days of service completion, we will send a specialist to inspect and fix it for free.
How do I track my technician's arrival? ▼
Once a technician departs for your location, you can open your Homzo App and track their live GPS location on interactive maps in real-time.
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