01. Acceptance of Terms
Welcome to Homzo Service ("Homzo Service", "Homzo", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Homzo Service website, mobile applications, and related home service platform available at homzoservice.com (collectively, the "Platform").
By accessing, registering for, or using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the Platform or book services through Homzo Service.
These Terms form an agreement between you ("Customer", "User", or "you") and Homzo Service regarding your use of the Platform and the services made available through it.
02. Platform & Services
Homzo Service operates a technology-enabled platform through which customers can discover, request, schedule, and manage home and personal services, subject to availability in the applicable service area.
Services available through Homzo Service may include, but are not limited to:
- Cleaning & Housekeeping: Regular cleaning, deep cleaning, bathroom cleaning, kitchen cleaning, dusting, mopping, dishwashing, laundry, ironing, and household assistance.
- Home Maintenance: Plumbing, electrical services, carpentry, painting, pest control, appliance installation, repair, and other home maintenance services.
- Appliance Services: AC, refrigerator, washing machine, water purifier, and other household appliance services, subject to availability.
- Personal & Household Assistance: Selected grooming, elderly assistance, childcare, pet care, gardening, packing, moving, and other services that may be introduced by Homzo Service.
The availability, price, service area, service duration, and scope of each service may vary depending on location, Service Partner availability, service requirements, and other operational factors.
03. User Accounts & Information
Certain features of the Platform may require you to create an account using a valid mobile number, OTP verification, email address, or another authentication method provided by Homzo Service.
- You must provide accurate, current, and complete information.
- You are responsible for maintaining the security of your account and device.
- You must not knowingly provide false, misleading, fraudulent, or unauthorized information.
- You must notify Homzo Service if you reasonably believe that your account has been accessed without authorization.
- You are responsible for activities performed through your account, subject to applicable law.
04. Bookings, Scheduling & Service Execution
Customers may request a service by selecting the relevant service category, location, preferred date, time slot, and other information required to process the booking.
- Booking Request: Submitting a booking request does not necessarily guarantee service availability. A booking becomes confirmed only after confirmation through the Platform or another authorized Homzo Service communication.
- Service Availability: Services are subject to service-area coverage, operating hours, Service Partner availability, and other applicable conditions.
- Access to Premises: Customers must provide safe and reasonable access to the premises, equipment, or appliance required to perform the booked service.
- Service Verification: Homzo Service may use OTP, digital confirmation, photographs, timestamps, GPS, or other verification methods to confirm service commencement or completion.
- Service Timing: Estimated arrival and completion times may change due to traffic, weather, service complexity, partner availability, emergencies, or circumstances beyond reasonable control.
05. Pricing, Estimates, Materials & Payments
Prices displayed on the Platform may include applicable service charges, labour charges, inspection charges, or other fees specified during the booking process.
- Service Charges: The applicable price will be displayed or communicated to the customer before confirmation wherever reasonably practicable.
- Additional Work: Additional labour, spare parts, materials, consumables, transportation, gas refilling, or other charges may apply when they are outside the original service scope.
- Customer Approval: Where additional charges are identified, the customer may be asked to approve the applicable estimate before additional work or purchase is carried out.
- Payment Methods: Depending on availability, Homzo Service may support UPI, credit/debit cards, net banking, digital wallets, cash, or other payment methods offered through authorized payment providers.
- Taxes: Applicable taxes and statutory charges may be added where required by law.
- Invoices: A payment receipt or applicable tax invoice may be provided electronically through the Platform or another authorized method.
06. Cancellation, Rescheduling & Refunds
Customers may cancel or reschedule a booking subject to the cancellation and refund terms applicable to the relevant service and displayed during the booking process.
- Cancellation charges may apply depending on the service, cancellation timing, and booking status.
- Where a refund is approved, the amount and processing time may depend on the applicable refund policy and original payment method.
- Some services, products, materials, or specially arranged bookings may have different cancellation or refund conditions.
For complete information, please refer to our Refund & Cancellation Policy .
07. Service Quality, Warranty & Rework
Where a specific service includes a warranty, guarantee, or rework facility, the applicable terms will be communicated on the relevant service page, booking confirmation, invoice, or other official Homzo Service communication.
Unless expressly stated otherwise, a service warranty or rework facility may not cover damage or problems caused by misuse, physical damage, unauthorized modification, electrical fluctuations, normal wear and tear, third-party intervention, external events, or conditions unrelated to the service performed.
Customers should report service-related concerns to Homzo Service as soon as reasonably possible after completion of the service so that the matter can be reviewed.
08. Service Partners & Customer Conduct
Homzo Service may work with independent service professionals, technicians, contractors, agencies, or other service providers ("Service Partners") to fulfill customer bookings.
- Service Partners may be required to complete identity, contact, skill, background, or other verification processes depending on their role and applicable requirements.
- Verification requirements may vary according to the nature of the service and operational or legal requirements.
- Customers and Service Partners are expected to treat one another respectfully and professionally.
- Harassment, threats, abusive behaviour, discrimination, violence, fraud, or unsafe conduct may result in cancellation, suspension, or termination of Platform access, subject to applicable law.
- Customers must not request Service Partners to perform unlawful or unsafe activities.
09. Safety, Property & Claims
Customers must provide accurate information about the service location and disclose known conditions that may affect the safe performance of the requested service.
Homzo Service will take reasonable measures to facilitate safe service delivery. However, service outcomes may depend on the condition of the property, equipment, appliances, materials, existing defects, and other circumstances outside Homzo Service's reasonable control.
Any claim concerning property damage, loss, or service quality should be reported to Homzo Service promptly with relevant information and supporting evidence. Claims may be subject to investigation and the applicable service terms.
10. Prohibited Activities
You must not use the Homzo Service Platform to:
- Provide false, misleading, fraudulent, or unauthorized information.
- Attempt to access another user's account without authorization.
- Use the Platform for unlawful, fraudulent, abusive, or harmful activities.
- Interfere with the security, operation, availability, or performance of the Platform.
- Attempt to introduce malicious code, viruses, or other harmful technology.
- Copy, modify, reverse engineer, distribute, or commercially exploit Platform content or software except where permitted by applicable law.
- Harass, threaten, exploit, discriminate against, or harm customers, Service Partners, employees, or other persons.