01. Introduction & Scope
Homzo Service ("Homzo Service", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Homzo Service collects, uses, stores, shares, and protects personal information when you use our mobile applications, website, and home service platform.
By registering for, accessing, or using Homzo Service, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information for the relevant purpose.
02. Information We Collect
Homzo Service collects information that is reasonably necessary to provide, operate, secure, and improve our home service platform.
- Account Information: Name, mobile number, email address, profile photo, and other information provided when creating or updating your account.
- Address Information: House or apartment number, street, building name, locality, city, state, postal/PIN code, and other information required to provide services at your selected location.
- Location Information: GPS location information when you provide permission for location access. Location may be used to identify service availability, assign service professionals, provide navigation, and support service tracking.
- Booking Information: Service category, selected service, booking date and time, service address, service instructions, service history, ratings, reviews, and feedback.
- Payment Information: Payment status, transaction reference numbers, payment method, invoices, refunds, and related transaction information. Payment card credentials such as CVV may be processed by authorized payment service providers and are not intended to be stored by Homzo Service.
- Device & Technical Information: Device type, operating system, application version, IP address, unique device identifiers where applicable, push notification tokens, crash information, and technical logs.
- Communication Information: Information you provide when contacting customer support, submitting a complaint, requesting assistance, or communicating with Homzo Service.
03. Location Tracking & Permissions
Certain Homzo Service features may require access to your location. Location access will be requested through your device's permission system.
- Customer Location: Your location may be used to identify available service areas, determine service availability, assist with technician navigation, and provide estimated arrival information.
- Service Professional Location: Where enabled and permitted, location information from a service professional's device may be used during an active booking to support assignment, navigation, attendance, safety, and service-status tracking.
- Location Permissions: You may manage location permissions through your device settings. Certain features may not function correctly if the required permission is disabled.
04. How We Use Your Information
Homzo Service may use your personal information for the following purposes:
- Creating and managing your Homzo Service account.
- Receiving, confirming, scheduling, assigning, and managing service bookings.
- Connecting customers with appropriate serbold textbold textvice professionals.
- Providing service-related notifications, OTPs, booking confirmations, arrival updates, invoices, cancellations, and other transactional communications.
- Processing payments, refunds, cancellations, and related financial transactions through authorized payment service providers.
- Providing customer support and resolving complaints, disputes, and service issues.
- Improving the quality, performance, security, and functionality of the Homzo Service platform.
- Detecting and preventing fraud, unauthorized access, misuse, and other security risks.
- Complying with applicable legal, regulatory, tax, accounting, and law-enforcement requirements.
- Sending promotional or marketing communications where permitted and, where required, after obtaining the appropriate consent.
05. Information Sharing & Third Parties
Homzo Service may share personal information only where reasonably necessary to provide the requested services, operate the platform, protect users, or comply with applicable law.
- Service Professionals: Information necessary to complete a booking, such as your name, service location, booking details, and relevant contact information, may be shared with the assigned service professional.
- Payment Service Providers: Payment and transaction information may be shared with authorized payment gateways and financial service providers to process payments, refunds, and related transactions.
- Technology & Infrastructure Providers: We may use third-party providers for cloud hosting, databases, SMS/OTP delivery, push notifications, analytics, maps, ```